OSSI provides a complete business solution that includes integrated support services designed to meet the demanding needs of the hospitality services Industry. OSSI Support Services enable you to maximize business benefits and reduce IT management complexity, enabling you to protect your investments. OSSI Support Services is geared to deliver timely, flexible and reliable service to meet all your support needs. Whether you need standard help-desk support or highly customized service, OSSI Support Services can help you choose and deploy service levels and processes that best suit your unique business needs. OSSI Support Services provides our clients with a variety of flexible options:

• Three levels of phone support availability
• Extensive online product documentation, customizable for client implementations and integrated environments
• Incident management process built to suit hospitality services Industry businesses

• Unlimited product updates
• Second line functional support
• Online self-Service tools
• OSSI knowledge base

• Customized service level agreements
• Strategic account management
• Periodic project review
• Project launch support
• Code review
• Custom training